Privacy Policy

This policy explains why Lumos Global collects and stores personal information, how it is collected and used, ways it may be disclosed, the measures taken to protect it, and how submitted information can be accessed or corrected. Our website is accessible at https://lumosglobal.com.au.

Types of Personal Information

Lumos Global may collect personal information from you in the normal course of business, which may sometimes include sensitive details. Examples include:

• Personal details such as name, email, postal address, date of birth, and residency status
• Contact information and educational qualifications
• Passport details, tax file numbers, and employment history
• Information necessary for visa applications, including medical and financial information
• Professional or occupational memberships

This applies to users who:

• Are prospective students interested in studying in Australia
• Use our migration or visa services
• Express interest in working with us as consultants or agents
• Register for events organized or co-sponsored by Lumos Global

Methods of Collection

All methods used to collect personal information are fair and legally compliant. Information may be collected directly from you, your authorized representative, or third-party service providers. You may also connect with us via social media. We do not store unnecessary sensitive information without your consent. False identities or information are not accepted.

Usage and Disclosures

Your personal information will be used for specific purposes as required and may only be shared with your consent, if you direct us to, or as required by Australian law. Information may also be used for direct marketing, with the option to opt-out, or sent to overseas organizations in relation to visa or migration services.

Protection and Security

We take reasonable steps to protect personal information from interference, loss, unauthorized access, modification, or disclosure. Measures include:

• Maintenance of computer systems and technology
• Firewalls, network security configurations, and use of passwords for electronic information
• Regular security updates to prevent malicious activities
• Access restricted to staff who require it for business purposes
• Employee training and confidentiality obligations

While we provide secure channels for electronic submissions, the internet is not completely secure. Information is destroyed, deleted, or de-identified when no longer required, unless legally required to retain it.

Access and Correction

You have the right to access and correct personal information held by us, unless restricted under the Privacy Act. Valid reasons for withholding information may include suspected unlawful activity or commercially sensitive internal evaluations. Please contact us to correct information that is incorrect, incomplete, or outdated, and we will respond in a reasonable timeframe. Complaints may be escalated under the Privacy Act if unsatisfied.

Updates to this Policy

We may amend this Privacy Policy from time to time, and any revisions will be published on this website.

Further Information

For more information about privacy, please contact us at info@lumosglobal.com.au.

Website Usage and Analytics

By using our website, you accept Lumos Global’s Privacy Policy. We do not disclose, sell, rent, or trade personal information without your consent, except as required by law.

We use Google Analytics to monitor site usage, including page views, unique visitors, session duration, entry/exit points, downloads, and form submissions. Data is anonymized and used to improve user experience.

Cookies

Our website uses cookies to enhance your browsing experience, such as saving language preferences or selected localities. You may disable cookies through your browser settings.

Third-party vendors, including Google, may display ads and use cookies based on your prior visits. Collected data may include age, gender, and interests for marketing purposes.